Frequently Asked Questions

Getting Started

How do I register a club to Club Rewards?

Head to our Club Rewards registration page and fill out the ‘Register Your Club’ form with your club details. Please note that it may take 3-4 business days for your club to appear on our registered list.

What type of clubs can take part in Club Rewards?

• Be located it in the geographical area of Victoria

• Have an official registration and compete under a state or national governing body

• Have a registered ABN number

 Clubs and groups that are ineligible for the promotion include:

• Professional sporting clubs and organisations

• Schools and any school sport teams are excluded from the program, unless the school competes in an official competition outside of school sport governance

• Social sport teams (Example: The Wannabes indoor cricket team who play on a Tuesday night)

• Local, state and national associations

• Charities and fundraising organisations
  
  The Pancake Parlour will have final rule on the qualification of the club to the program. If your club is ineligible for the Club Rewards program based on the above conditions, please contact us via our website here with a partner proposal for review.

How do I join my club?

Once your club is registered by either yourself or a fellow club member, simply:

• Download The Pancake Parlour app

• Head to Rewards > Club Rewards

• Select Join a Club

• Find your club in the list and select

Or, if you prefer to join your club via web, click here to join your club via filling out a form.

What if I’m a member of 2 clubs?

You are only able to assign your points to one nominated club at any one time. You are able to change your club via the app at anytime during the promotion period.

How do I earn my points for my club?

There are four different ways to earn points for your club at The Pancake Parlour. Click here to learn more.

What are the major prizes for my club?

There are six major prizes your club is competing for:

1. Overall prize - the club with the most points overall wins $5,000 cash

2. Second place - the club with the second most points overall wins $4,000 cash

3. Third place - the club with the third most points overall wins $3,000 cash

4. Fourth place - the club with the fourth most points overall wins $2,000 cash

5. Fifth place - the club with the fifth most points overall wins $1,000 cash

6. League prize - the club with the most points in your local league prize wins $1,000 cash

Yes, your club can win up to $6,000 cash! You can keep up to date on your club’s ranking via the app, or click here to view your club’s rankings

Can I join Club Rewards if I live outside of Melbourne?

Our Club Rewards program is available for Victorian residents only.

Will my existing points be counted towards my club total?

Although your existing points will remain in your personal Lovely Rewards account, only the points you earn after your club is registered will contribute to your Club Rewards account.

Will I still earn points for myself whilst earning points for my club?

Yes, all the points that you earn in restaurant will be attributed to your personal account as well as your club’s account.

Can my club use our earned points to redeem complimentary items in restaurant?

Your club’s points are for ranking purposes and achieving club rewards milestones only. You cannot use these points to redeem complimentary items in restaurant. However, you will still be able to use the points earned in your personal Lovely Rewards account to redeem in restaurant.

Can anyone sign up their club?

We recommend that one of your senior or committee members registers your club, as they will be registered as our primary contact and will receive all the important info regarding Club Rewards.

Can I earn points at any location, or does it have to be at my club’s local restaurant?

You can earn points for your club at ANY of our Melbourne locations, as long as you scan your membership barcode on The Pancake Parlour app, order via mobile (in-app or QR scan at table) or mention your member ID at counter.

Does Club Rewards work with app purchases?

It sure does! As soon as you hit ‘pay’, the points earned will be assigned to your club and personal accounts.

How can we find out how many points our club has earned?

You can view your club’s points balance as well as your rankings via our lovely app, or alternatively, https://www.clubrewards.com.au/club-rankings. Just ensure you have selected the correct league from the drop down menu!

Can I earn Silver Dollars for my club with online store purchases?

Club points cannot be earned through online store purchases.

For more information on rules, rewards, bonuses and prizes, please view schedule 1.1 in our full Terms and Conditions here.

How do I make a booking to receive bonus points for my club?

You can visit our Club Rewards bookings page here to make a booking

Bookings must be attended to qualify for the bonus points. Bonus points are allocated to bookings as follows:

• Bookings for 10-19 = 100 points

• Bookings for 20 or more = 200 points

When does the program end?

The program will run til December 31st, 2024. Winners will be announced in January, 2025.

For more information on rules, rewards, bonuses and prizes, please view schedule 1.1 in our full Terms & Conditions here.